7 Essential Competitive Advantages

With the Flexbiz online catalog/ordering solution your company can:

• Win new accounts by providing the sophisticated ordering features larger customers demand and making it easier for potential customers to find you. The Flexbiz solution provides the advanced features that your larger customers require, such as contract prices, pre-built order templates, and order tracking. These features are readily available to your customers via only a browser, eliminating the barrier to use. To find your company and place an order, customers don’t need to have a catalog or phone number on hand--they can access product information and order via the Web.
  
  
• Manage complex custom pricing and make this information available to both you and your customers. Business-to-business trade depends on pre-negotiated “contract” prices. The Flexbiz system replaces costly manual processes for tracking contract prices.
  
  
• Enable quick turnaround time for fulfillment by streamlining order processing to reduce manual steps and put information at your employees’ fingertips. This eliminates the need for time-consuming re-entry of data at any stage of the order process. All of the information needed to fulfill an order -- customer account data, product descriptions, and pricing -- is in one place, simplifying your search. The Flexbiz system also enables electronic workflow from order desk to warehouse to shipping.
  
  
• Maintain a catalog of products that your company offers or fulfills. Ultimately, the system will not just present another channel for your company’s catalog, but be its catalog. This includes integrating with publication tools to create print catalogs and integrating with or replacing existing inventory or sales reporting systems.
  
  
• Increase customer satisfaction by allowing customer self-service. By using the Flexbiz system you can allow customers to access information about their order themselves without the hassle of a phone call. You provide 24x7 ordering with no wait for a sales representative.
  
  
• Reduce costs and ordering errors by eliminating manual re-entering of phone or fax orders into an ordering system. You can even further decrease customer support costs by allowing customer self-service via the Web.
  
  
• Makes promotions easier and cheaper by putting special offers on the Web. Web specials can be updated often and customers can view them immediately all without the costly alternative of direct mail.